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Knowledgebase
Search your question?
- 1.Account management
- 2.Ordering
- Can I make an amendment to my order?
- Are there any restrictions on what items I can order?
- Can I place an order on the phone?
- If I’ve placed an order on your site, am I able to amend it later?
- How do I view my past orders?
- I need to find out more information about a product, what do you suggest?
- If I place an order and something is out of stock what happens to the rest of my order?
- What happens if I am unable to check the contents of my goods at point of delivery?
- Where do I enter my promotional / discount code ?
- I have just received my order but there is no VAT Invoice?
- Do you offer telephone support?
- 3.Payments
- 4.Prices
- 5.Returns & Warranty
- What is your returns policy?
- I have been sent the wrong item, how do I report this?
- How do I return a product to you for replacement / refund?
- If I have a problem with a product that I have ordered from you, how do I get help?
- I sent a product back for replacement. How long will it take until I get my replacement?
- What is the time limitation for notification of claims on items damaged, lost or incorrect ?
- I raised a request to return 2 items. When I checked the status the RMA had been re-opened and it mentioned something about removing an item before the request could be accepted. What does this mean?
- What is the best way for me to return my items to you?
- I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
- Am I able to use returns online to report other problems or issues that I am currently having?
- I have received an incorrect item, what should I do?
- What happens if I receive my order and it is damaged, or there are items missing?
- 6.Shipping & Delivery
- Where is my order? How can I track it?
- I have not received my order? It may be lost in the post. What can you do?
- If I place an order with you, will it all be dispatched together or in separate packages?
- Where is the rest of my order? Only part of my order has arrived!
- Can you ship my order to my work address?
- If I am not home when the couriers try and deliver my order what happens to it?
- I placed an order 2 days ago yet your site still shows pending, when am I likely to receive my order?
- My order has been at the ‘processing’ status for over three days now, what should I do?
- If I place an order over the weekend when can I expect to receive it?
- Once my order has been dispatched can I request it to be redirected somewhere else?
- Can you specify a timed delivery?
- What shipping options are available to me?
- How do I track my open order(s)?
- What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
- Can I have my order left at my neighbours?
- What happens if the courier confirms that they have lost my parcel?
- What happens if I don’t receive my order and I placed it on a Next Day delivery?
- What countries do you deliver to?
- Can I swing by and pick up my order?
- Can you please declare my item at a specified rate so I can avoid any import duty charge?
- Items returned due to non delivery
- Can you deliver to a BFPO address?
- Can you leave the delivery in an agreed hiding place?
- Can I collect my order from your warehouse?
- Do I need to sign for my package?
Knowledgebase
- I have just received my order but there is no VAT Invoice?
- Where do I enter my promotional / discount code ?
- What happens if I am unable to check the contents of my goods at point of delivery?
- If I place an order and something is out of stock what happens to the rest of my order?
- Do you offer telephone support? More »
Ordering
- What is the best way for me to return my items to you?
- I raised a request to return 2 items. When I checked the status the RMA had been re-opened and it mentioned something about removing an item before the request could be accepted. What does this mean?
- What is the time limitation for notification of claims on items damaged, lost or incorrect ?
- I sent a product back for replacement. How long will it take until I get my replacement?
- If I have a problem with a product that I have ordered from you, how do I get help? More »
Returns & Warranty
Company Info
Customer Services
Shipping & Returns
Other Businesses
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